Data Retention
Privacy policy mein likha hai 90 din, Terms mein bhi same. Account close karne ke baad personal data delete hota hai lekin compliance records remain karte hain.
LEGAL REFERENCE
Privacy Policy jo aapke account ko mehfooz rakhta hai
bn 55 par aapka shokhsiyati maloomat aur account details surakshit rehte hain. Hamara privacy policy clear hai—humne samjhaya hai ke aap apna banking details, JazzCash, Easypaisa, SadaPay aur...
Encrypted bank connectionsJazzCash, Easypaisa, SadaPay secureAccount data privacy clearWithdrawal verification protected
Humara privacy posture Pakistan mein
bn 55 Pakistan ke supported ilaqon mein operate karta hai aur local qanoon ke mutabiq aapka data handle karta hai. Jab aap account kholte ho, humhe aapka naam, address aur payment method ki zaroorat hoti hai—ye sab encrypted rahe aur kisi third party ko share nahi hote jab tak local qanoon ijazat na de. Aapka withdrawal request verify hota hai aur pھir
aapke JazzCash, Easypaisa, SadaPay ya Raast account mein bheja jata hai. Humara server log data 90 din rakhte hain phir delete ho jata hai. Account closure ke baad bhi humne compliance records rakhne honge, lekin aapka active personal data delete ho jata hai.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
PRIVACY QUESTIONS
Privacy ke baare mein humse poochiye
Agar aapko aapke data ya privacy ke baare mein sawal ho to hamara support team 24/7 available hai. Email, live chat, ya message—jo tareeqa aapko sahi lage us se contact karo. Hamara legal team bhi available hai agar aapko formal request karni ho.
Team online
Live Chat Support
Aapke privacy questions ke liye hamara team immediately available hai. Account settings se chat open karo ya contact page par jao.
Email Requests
Formal data request ya privacy complaint email karo. Hamara legal team 14 din mein response dega aur aapka query resolve karega.
Account Settings
Aapka data kya hai ye dekhne ke liye login karo aur Settings mein Privacy section kholkar apna profile check karo.
SECURITY STANDARDS
Hamara data protection ke standards
bn 55 ne apne privacy framework ko Pakistan ke banking standards aur international encryption norms ke hisaab se banaya hai. Aapka payment data tokenized rehta hai—JazzCash, Easypaisa, SadaPay...
SSL Encryption
Aapke browser aur hamara server ke beech jo bhi data chal raha hai wo 256-bit encryption mein hai. JazzCash login...
Payment Tokenization
Aapka actual account number nahi likha rahe. Har JazzCash, Easypaisa, SadaPay aur Raast transaction token use karta hai. Breach ho...
Verification on Withdrawal
Jab paise nikalne ho to SMS aur email dono se confirm hota hai. SadaPay ya kisi aur method se transfer...
Account Activity Logs
Aapka har login, har deposit, har withdrawal ka record rakha jata hai. Settings mein jaao to apna activity timeline dekh...
Fraud Monitoring
Hamara system automatically unusual activity ko flag karta hai—jaise alag desh se login ya alag payment method. Aapko alert milta...
Password Security
Aapka password bcrypt encryption mein store hota hai. Hamara team ko bhi aapka password dikhta nahi. Reset ya forgotten password...
POLICY CONSISTENCY
Hamara privacy aur Terms of Service ke beech harmony
bn 55 ke privacy policy aur Terms ke saath koyi conflict nahi hai. Dono documents ek hi baat kah rahe hain—aapka data secure hona chahiye, aapke paise safe hone chahiye, aur aapka...
Payment Security
Privacy policy detail deta hai encryption ke baare mein, Terms confirm karta hai ke hamara job aapka payment info protect karna hai. Dono aligned hain.
Third-Party Sharing
Privacy policy says nahi karte share kisi ko without consent. Terms mein bhi likha hai hamari responsibility aapka info confidential rakhni hai.
Account Access Control
Privacy says sirf aap hi apne account access kar sakte ho. Terms confirm karta hai ke password aur verification compulsory hain har login par.
Dispute Resolution
Privacy mein contact details hain dispute ko raise karne ke liye. Terms mein 30-din resolution window likha hai. Dono documents alag alag path dete hain.
Updates & Amendments
Agar hamara privacy policy badle to hamne email bhejni zaroori hai aur 14 din ka notice dena hoga. Terms mein bhi samj update notification ka process likha hai.
Jurisdiction Clarity
Privacy policy likha hai Pakistan ke qanoon ke mutabiq. Terms mein bhi Pakistan jurisdiction likha hai. Koyi confusing international clause nahi hai.
Ke features aapke privacy ko support karte hain
bn 55 par privacy sirf ek policy nahi hai—ye platform ke design mein built-in hai. Jab aap JazzCash, Easypaisa, SadaPay ya Raast connect karte ho to...
Two-Factor Login
Account mein ghusne se pehle email ya SMS se code confirm karna parta hai. Agr koi aur password jaante ho bhi to sirf code se hi access ho sakta hai.
Payment Method Linking
JazzCash, Easypaisa, SadaPay aur Raast connect karte waqt hamne sirf token store karte hain. Aapka bank credentials hamari system mein likhe nahi rahte.
Withdrawal Confirmation
Jab paise nikalne ho to SMS aur email dono say confirm karni padti hai. Pھir hamara payment provider (JazzCash ya Easypaisa) ke through transfer hota hai.
Session Timeout
Agr 30 min tak kuch nahi karte to automatically logout ho jata hai. Public computer par ye feature security deta hai.
Activity Transparency
Login, deposit, withdrawal—sab kuch aapke activity log mein likha rahe. Settings mein jao aur apna full history dekh sakte ho.
Password Reset Security
Agar password forgot ho jaaye to reset link sirf aapke registered email par jati hai. Link 1 hour ke liye valid rahe phir expire ho jati hai.
Aam privacy questions aur answers
Nahi. Jab aap JazzCash connect karte ho to sirf ek token humne store karte hain—jo hamara payment provider ne generate kiya hota hai. Aapka actual mobile number ya account number likha nahi rahe hamari system mein. Jab withdrawal ho to token use karke seedhay aapke JazzCash mein transfer hota hai.
Nahi, na marketing ke liye, na analytics ke liye. Hamara payment provider (JazzCash, Easypaisa etc.) ko sirf token milta hai. Law enforcement ya court order ke alava hamne kisi ko aapka data nahi deta. Agr kisi ko dena pade to humne aapko pehle inform karna zaroori hai.
Personal data—naam, address, phone—delete ho jata hai. Lekin compliance records humne 7 saal rakhne zaroori hain (banking qanoon ke mutabiq). Ye records locked rahe aur access restricted hota hai. Active profile data puri tarah delete ho jata hai.
Jaldi se jaldi contact karo live chat se ya email karo. Hamara team account ko lock karega aur suspicious transactions ko reverse karega. Agr JazzCash ya Easypaisa se paise nikale ho rahe ho to us payment provider ko bhi notify karenge. Hum investigate karenge aur claim process mein help denge.
Haan, bilkul. Aapka browser aur hamara server ke beech jo bhi data transfer hota hai wo SSL/TLS encryption mein hota hai. Login se leke withdrawal tak sab encrypted rahe. Ye 256-bit military-grade encryption hai jo hackers se protect karta hai.
Hamari taraf se processing 15-30 min mein ho jati hai. Lekin JazzCash ya Easypaisa ko apna process complete karna padta hai—karaib 1-2 ghante lagna typical hai. Holiday par ya peak hours mein thora late ho sakta hai. Aapko SMS aur email dono se update milega.
Hamari system redundancy aur backup dono maintain karte hain so downtime minimize rahe. Agr koi technical issue ho to hamne aapke withdrawal ko queue mein rakhta hai aur jaise system up hota hai waise process karte hain. Aapka fund locked nahi hota—hamne guarantee deta hai transfer hoga. Support se contact karo agr koi specific issue ho.